We've opened our extended 100-day returns window over Christmas to make gift giving a little easier this festive season.
Any eligible item purchased between 29th September 2026 and 7th January 2027, can be returned up until 7th January 2027 for a non-expiring Open Attire store credit note or an exchange. This extended Christmas returns period is designed for unwanted Christmas gifts and gives you plenty of time to make a return after Christmas.
Please note: If you require a refund to your original payment method, our standard 14-day returns period applies. Items must be returned within 14 days of receipt, subject to our usual returns policy and exemptions.*
All returns remain subject to our full Returns Policy, including our standard exclusions and conditions.
- -
Please click here to start your return or exchange request.
CAN I RETURN AN ITEM?
If you're unhappy with your order, you can return it within 14 days of receipt for a refund* or a free exchange for an item of equal value. Returns for exchanges will be processed with store credit. Refunds will be processed back onto the payment method use - if you purchase with store credit, you will be refunded in store credit.
To avoid rejection, ALL returns must:
Be in original condition, with tags and packaging
Have the Open Attire single-use security tag still attached and not altered
Please note that swimwear and swimwear sets are non-returnable for hygiene reasons.
Any return sent back after 14 days, will be sent back to you after you have paid the £4 return cost, and the £5 reshipment fee.
Please keep the proof of collection or the Post Office receipt, in case the parcel gets lost, we must have proof that you actually handed it over to a Royal Mail worker. We refuse any liability for lost parcels handed over to a self drop locker/area. The return must be scanned into the Royal Mail system within 14 days.
If you use part credit and part payment for an order, any refund will first go towards restoring your credit. This is automatic via Shopify, as credit is treated as the first payment.
RETURNS VIA BUY NOW, PAY LATER:
For Klarna, ClearPay, or PayPal Credit orders:
The standard return process applies
Once we receive the return, future payments will be cancelled
Payments already made will be refunded
If returning only part of your order, your payment plan will adjust accordingly.
*CAN I RETURN SALE STOCK?
All items purchased during our Black Friday event (26th Nov – 27th Nov) are eligible for exchange or store credit only, as they are considered clearance stock. If you’d prefer full refund eligibility, please purchase outside of this period.
This policy helps prevent bulk purchasing of multiple sizes/colours with the intention of returning most items, which limits availability for other customers. We’re happy to provide measurements via Instagram, website chat or email.
Outside of Black Friday, sale items discounted by 50% or more are also exchange or credit note only. Discounts under 50% off retail remain eligible for a full refund within 14 days.
MY ITEM IS FAULTY?
If you receive a faulty or incorrect item, please contact us immediately with your name, address, a description of the issue, and clear photos so we can assist you. If we cannot repair or replace the product, a full refund will be issued.
Faulty items must be returned within 14 days in line with our returns policy. The returns security tag must remain attached. If tags are removed or there are signs of wear, the item will not be accepted and any faults will be considered the result of use. Please inspect garments thoroughly before removing any tags.
Returns showing damage not declared in advance will be assumed to have occurred after receipt and will be returned to you.
CAN I BUY 2 SIZES IN THE SAME ITEM AND RETURN 1?
We recommend purchasing one size first (we’re happy to provide measurements) and request an exchange to be held if needed. However, you're welcome to buy multiple sizes. Please note: if you return all sizes purchased, a 5% restocking fee will apply due to increased transaction costs, lost availability for other customers, and missed sales opportunities.
INTERNATIONAL RETURNS?
Non UK customers are unable to return goods.
**The first exchange on the order is completely free, if you then need to swap the item out again, we will have to charge a small shipping fee of £5 per exchange.